Support

At First Web Casino, your experience matters. That’s why our support team is available 24/7, making sure help is always just a click or call away, no matter where you’re playing from or what time it is. Whether you have a quick question or need detailed assistance, you’ll find our team friendly, knowledgeable, and eager to help.

Multiple Ways to Reach Us

We understand everyone has a preferred way to get in touch, so we offer several support options:

Live Chat: The fastest way to connect. Our live chat agents are ready to assist you instantly, day or night.
Email: For less urgent matters, send us a message at support@firstwebcasino.co.uk . We typically respond within a few hours.
Phone Support: Speak with a real person whenever you need to. Dedicated lines are available for Australia (1-800-805-602), Canada (1-888-328-4011), Germany (0-800-181-0449), the UK (0-800-917-4617), and an international line (+44800-917-4617).

Quick Answers at Your Fingertips

Looking for instant information? Our comprehensive FAQ section is packed with answers to common questions about account setup, payments, withdrawals, bonuses, and more. This resource is designed to empower you to solve many issues on your own in just a few clicks.

Personalized, Knowledgeable Assistance

Every member of our support team is trained to handle a range of topics—from account verifications and banking queries to gameplay guidance and technical troubleshooting. We’re committed to providing clear answers and finding quick solutions, so you can get back to enjoying the action with minimum delay.

Your Comfort, Our Priority

Reaching out for help should always feel comfortable. At First Web Casino, you’ll never encounter scripted responses or generic replies—just real, approachable people who genuinely care about your experience. No question is too small, and every concern is treated with respect and urgency.

For more information on promotions and how our bonuses work, visit our Promotions page. Your satisfaction is always front and center at First Web Casino.